Refund policy
At CozyHarbor48, we want you to feel confident about every purchase.
If an eligible product isn't right for your beauty space or organization needs, you may request a return within 30 calendar days of delivery.
30-Day Return Window
Our return period begins on the date your order is recorded as delivered.
Eligible purchases may be returned within 30 days.
Approved standard returns are free of charge, meaning we will provide or cover standard return shipping according to the return instructions issued by our customer service team.
Return Eligibility
For voluntary returns, products should generally be returned in substantially the same condition in which they were received.
Where applicable, please include:
The original organizer
Removable trays or components
Accessories
Instructions
Original packaging
Items that have been intentionally damaged, materially altered, excessively used, or returned incomplete may not qualify for a voluntary refund, except where otherwise required by applicable consumer law.
How to Request a Return
Before returning merchandise, please contact us at:
Email: support@CozyHarbor48.store
Phone: 502-649-2625
Please provide your:
Order number
Full name
Product name
Reason for return
We will review your request and provide appropriate return instructions.
Do not send a return to our listed business address unless our customer service team specifically instructs you to do so.
Damaged Products
Please inspect your organizer after delivery.
If your product arrives materially damaged, contact us promptly.
To help us assess the issue, we may request:
Your order number
Photos of the product
Photos of the packaging
A description of the damage
Please keep the merchandise and original packaging until the matter has been reviewed.
Defective Products
If a product has a material manufacturing defect or a rotating/swivel mechanism does not operate as reasonably expected, please contact customer support.
Depending on the circumstances, available remedies may include replacement, refund, or another appropriate resolution.
Missing Components
If your organizer is missing components that were specifically listed as included on the applicable product page, contact us with photographs of everything you received.
Incorrect Items
If you receive a materially different product from the one ordered, contact us before using or returning it.
We will provide instructions for resolving the issue.
Refund Processing
Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method.
Financial institutions and payment processors may require additional processing time before a refund appears in your account.
Exchanges
If you would prefer a different organizer, please contact customer service.
Exchange availability depends on current inventory and fulfillment circumstances.
Order Cancellations
If you need to cancel an order, contact us as quickly as possible.
We will make reasonable efforts to accommodate cancellation requests before fulfillment begins.
Once an order has entered fulfillment or shipment, cancellation may no longer be possible. You may instead request an eligible return after delivery.
Consumer Rights
Nothing in this policy is intended to limit mandatory consumer rights available under applicable law.